Shipping & Returns Policy

Returns and refunds in case of software based systems are liable before system is handover to customer. We provide live or video demonstration of software systems before delivery, all our systems are as shown in video demonstrations. No refunds are provided post system provision to customer.

In case of our electronics systems delivery occurs when the Goods are handed over to the Purchaser or carrier company or delivery representative . Delivery dates quoted are approximate only and NevonSolutions will not be liable for any delay in the delivery of the Goods.

If the Purchaser fails to take delivery of the Goods or fails to give adequate delivery instructions & it returns to NevonSolutions then NevonSolutions reserves rights to decide whether to resend parcel or not.



Any claim by the Purchaser for non or incorrect delivery must be advised to NevonSolutions within 10 days of receipt of the goods.


In case of software based products, delivery occurs when we send the digital goods through email or any online medium which can be shown as a proof. Delivery dates quoted are approximate only and NevonSolutions will not be liable for any delay in the delivery of the Goods. We demonstrate our product features through videos at the time of purchase. Any claim by the Purchaser for non or incorrect delivery must be advised to NevonSolutions within 4 days of receipt of the digital product.



Electronics System Working Issues:

Our project kits are tested multiple times before dispatch and are shipped with the best packaging standards, if in case any working issue is reported by user, all such project kit issues must be reported to NevonSolutions within 5 days of product delivery receipt. Any system issues reported after 5 days is not eligible for the Electronics Issue Solving Process described below:

Electronics Issue Solving Process:
  1. Client needs to install skype (a free video calling tool) in his PC with web cam support.
  2. Client needs to report the issues to us through video calling us.
  3. All issues are solved through this process by our technical support team. If still the issues persist in extreme cases, the below mentioned procedure is to be followed.
  4. Client needs to send us the main circuit system(without the extra kit contents) through a shipping company at following address.( NevonProjects, 1st Floor, Vinay Kumkum Arcade, Opp Washington Plaza, Goregaon West (near Goregaon station), Mumbai 400062, Maharashtra, India)
  5. We first verify the system has not been tampered and is in warranty
  6. If system passes verification test, we check the system working and if any issues are found we correct the issues and send you the working system and NevonSolutions bears the cost of sending the system back to the client.
  7. If the system is found to be tampered or is not in warranty NevonSolutions is not liable for any troubleshooting on the system and the shipping charges of sending as well as receiving the system are to be bared by the client.