Shipping & Returns Policy
Returns and refunds in case of software based systems are liable before system is handover to customer. We provide live or video demonstration of software systems before delivery, all our systems are as shown in video demonstrations. No refunds are provided post system provision to customer.
In case of our electronics systems delivery occurs when the Goods are handed over to the Purchaser or carrier company or delivery representative . Delivery dates quoted are approximate only and NevonSolutions will not be liable for any delay in the delivery of the Goods.
If the Purchaser fails to take delivery of the Goods or fails to give adequate delivery instructions & it returns to NevonSolutions then NevonSolutions reserves rights to decide whether to resend parcel or not.
Any claim by the Purchaser for non or incorrect delivery must be advised to NevonSolutions within 10 days of receipt of the goods.
In case of software based products, delivery occurs when we send the digital goods through email or any online medium which can be shown as a proof. Delivery dates quoted are approximate only and NevonSolutions will not be liable for any delay in the delivery of the Goods. We demonstrate our product features through videos at the time of purchase. Any claim by the Purchaser for non or incorrect delivery must be advised to NevonSolutions within 4 days of receipt of the digital product.
Electronics System Working Issues:
Our project kits are tested multiple times before dispatch and are shipped with the best packaging standards, if in case any working issue is reported by user, all such project kit issues must be reported to NevonSolutions within 5 days of product delivery receipt. Any system issues reported after 5 days is not eligible for the Electronics Issue Solving Process described below:
Electronics Issue Solving Process: